Frequently Asked Questions

Got a quick question about the company or our products? Check out these frequently asked questions below and see if we've already answered them!


Q. Is Kemsol a local NZ Company, manufacturing in NZ?

A. Yes, from our initial foundation with a half-built shed in South Auckland in the late 1970's, Kemsol has always been a local chemical manufacturer with our hearts in Kiwi business.


Q. What makes Kemsol unique?

A. A key advantage Kemsol has over other major suppliers is our ability to cater to our customer's and distributors specific & individual needs better than the competition. Larger companies tend to be slow to respond to new market needs, and to individual requirements. Kemsol have many specialised products which many of the major players do not have - meaning customers needs are better met (Red Dog, Phase Out, K-Clean, Shower Power and Citrus Blast are perfect examples) and often faster, via efficient new product R&D. Kemsol are the fastest in the market to get new viable product to market, in particular in a legislative fashion. We also a have dedicated full time lab and chemist, able to make to special needs and individual formulation requirements.


Q. What's in the formulations?

A. By law (HSNO) we declare everything we need to on the SDS. We also make the required declarations to HSNO on the labels. We may be able to assist in certain individual situations with additional information, however due to sensitive IP information relating to our products, we can't give away the secret formula. (Sorry guys!)


Q. Do your products contain phosphates?

A. Some do, as phosphates are used to assist keep soiling (oils) suspended in solution so they are not redistributed over surfaces. This is particularly useful in laundry products as the solution can be with the garment for a time before being discharged. Coloured laundry garments repeatedly washed in non-phosphate based products will tend to dull, and whites will go grey. Phosphates have received a lot of attention in recent years regarding the way they are discharged to slow moving water ways (such as in Holland) as they promote the growth of algae which can rob the water of nutrients and oxygen and reduce aquatic life. In NZ it is not an issue as vast majority of discharge is to trade waste.


Q. How do you work out the dilution rates for certain products?

A. You'll find dilution rates listed on the label and product information sheets for a Kemsol product. Alternatively, if you need help converting dilution ratios to percentages or to number of millilitres, we have a handy Dilution Calculator.


Q. Are your labels chemical-proof?

A. Our labels have a special laminate coating on the surface which makes them durable and chemical-resistant for long-term storage. The strong adhesive keeps the label on the product without peeling off, but are easily removed without residue for recycling of bottles.


Q. Do you have products for veterinary clinics?

A. Currently, no Kemsol products have been specifically formulated for veterinary clinics. However, our sister brand Virulabs have a specialised range of products designed to cater for veterinary needs.


Q. Help! How do you remove oil and grease from tar seal or driveways?

A. It's important to be careful that the cleaner isn't too strong or it can partly start to dissolve the oil-based asphalt. Kemsol recommends Oil Clean WB as an ideal degreaser. Depending on the finish and the roll pressure, we suggest trials to test the compatibility of the surface - Other alternatives include Red Rhino, Superclean, Cyclo-scrub. Talk to your local Kemsol representative to find the right product for you.


Q. Can we use your products with a septic tank?

A. Yes, Kemsol products are completely septic tank-safe when used as directed. Septic tanks in general are very robust and durable, and when used for everyday usage should handle most chemical discharge fine when diluted correctly with waste water.


Q. What does pH stand for?

A. pH stands for "Power of Hydrogen". pH is a measurement of the "surplus of" or the "lack of" available hydrogen ions, and is used to measure the acidity or basicity levels of a solution.


Q. Is Steri-dry safe for use in daycares?

A. Steri-dry is an evaporating sanitiser, which means it will completely evaporate off the surface after a few minutes while killing the bacteria. This is perfectly safe to use in daycares, even for toys and in the play area, as long as Steri-dry is used according to directions and not in excess. Similarly a sanitiser like Bac-Stop at 1% can be used, but in this case it is recommended the toys are wiped with a clean damp cloth after sanitising.


Q. I have a blocked drain in the kitchen/bathroom, what product could I use to help?

Kemsol recommends Score. Score as a concentrated powder dishwashing detergent effectively breaks down soiling and grease and is also great for waste disposal units, as the chlorine powder will also sanitise the drains. Other products that could be used include Xtra, Alka 600, Vat Clean, Quantum and Formula (high alkaline products). Score is often the cheapest and safest way. Simply use hot water, then add powder directly to the drain. Dwell time is often very important, so it's crucial to be patient, as it may take an hour to slowly penetrate through and break up the fats often blocking or holding other waste items such as food (in kitchens) or hair (bathroom drains) together.


Q. Help! I've got an issue with Media Hub / SAe, I can't log in or it loads strangely on my device!

A. More than likely it will be a cache issue, where old data stored in your browser in order to load pages faster can cause issues when reloading or revisiting pages. Ensure that you clear your browser data in your browser settings (menu options may differ from browser to browser) and clear the cache. Close the browser down completely then re-open it and try to launch Media Hub / SAe again.


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